mortgage customer satisfaction
February 5, 2016

Customer Service Satisfaction Increases in 2015 as Mortgage Lenders Change Strategy

Posted by EMA / 0 Comment

Overall satisfaction for mortgage customers has increased over the last year as more lenders have focused on developing better digital channels and improving their operational efficiency as a whole. Even though there is an overall increase in satisfaction, mortgage lenders are still facing increased pressure to comply with new loan disclosure regulations that could increase the time it takes for home owners to get a home loan. Lenders are also facing higher competition from nontraditional len

Read more →
Mortgage industry 2016
January 12, 2016

What the Mortgage Industry Can Expect in 2016

Posted by EMA / 0 Comment

The majority of mortgage banker members of Lenders One believe that 2016 will be a top market for sellers and the vast majority of members, 89%, believe that the market could also see a possible rate increase leading up to that. Of those mortgage bankers surveyed, they tended to feel optimistic about 2016 and felt that changes in interest rate hikes could not create a major challenge for continued growth over the course of the next year. Many mortgage bankers have already had to adapt to impl

Read more →
2015 mortgage rate roundup
January 5, 2016

2015 Mortgage Rate Roundup

Posted by EMA / 0 Comment

To put it simply, it’s been quite a year for the mortgage industry. A lot of the focus has been around implementation of TRID, an overhaul of disclosure requirements, which was ultimately implemented in October after being delayed for some time. Lenders during the course of 2015 took a greater interest in using technology to both education potential borrowers about the benefits of homeownership but also to manage the application process itself. Let’s take a look at what 2015 looked like for

Read more →
Pages:1234567...40»