Mortgage BPO

The mortgage industry is finding it difficult to strike a balance between operational excellence and operating costs. The insurgence of nontraditional lenders such as fintech’s, consumers’ expectations for an E-commerce grade experience during loan processing and decreasing refinance borrowers’ pool are some factors that require lenders to supplement their operations with better resources and better product offerings. The cost of adding new resources and technologies will burden lenders with recurring operational and infrastructure expenses. In…