The Impact of the Covid-19 Pandemic on the Mortgage QC Process and Ways to Avoid a Repeat

The Covid-19 pandemic has disrupted the mortgage
industry to the core, upending many age-old practices and
penalizing insurers for lacking foresight. However, it also
outlined the short and long-term areas of focus for the
industry for years to come. Among the many focal points,
insurance QC is right there at the top, demanding urgent
attention. Often tagged as the necessary evil practiced by
agencies and executed with apathetic management
support, it’s a determinant of success in the mortgage
business. The efficacy of the QC process also has a
substantial bearing on the strategic response of lenders in
their fight against the pandemic to steer the organization’s
wheels.