mortgage automation

As part of the pandemic-hit mortgage industry, a 5-year-old New York-based mortgage lending company found itself in deep water for most of 2020. With its presence in 10 major states across the U.S. and operating with over 200 employees, it was a promising direct lender with revenues nearly doubling every year. As a considerably new firm, its customer service was surprisingly comparable to that of the industry-leading players. However, the effects of the country-wide spread…