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Mortgage processing tends to be complicated with the many manual tasks involved.  Such tasks include mortgage document management, co-ordination with borrowers regarding their loan application status or information requests, and tasks alike. These “micro-tasks” need a high degree of efficiency. When you have a single employee responsible for all of these duties, the high workload will quickly overwhelm them. Mortgage BPO companies have the right resources and technologies at their disposal. This allows them to…

The term millennial refers to the population that was born between the mid-1980s and mid-1990s. Millennials have a very different approach towards buying home than the older generation. They turn to Internet to research about lenders and obtain mortgage quotes. Their expectations from lenders are far beyond getting suitable loan quotations and terms. The modern-day millennial mindset is about getting on-demand service, seamless communication, and loan processing experience when it comes to purchasing a mortgage…