As part of the pandemic-hit mortgage industry, a 5-year-old New York-based mortgage lending company found itself in deep water for most of 2020. With its presence in 10 major states across the U.S. and operating with over 200 employees, it was a promising direct lender with revenues nearly doubling every year. As a considerably new firm, its customer service was…
mortgage automation
The Covid-19 was a nightmare for the mortgage industry that impacted and disrupted every aspect of financial services. Finally, with the containment of the crisis and the launch of vaccines, the industry has got the much-needed breather. One of the lessons the mortgage industry has learned from the disaster is that it needs to pursue digital transformation. Technologies such as…
The one mantra to keep your mortgage borrowers happy today is to give them complete control over the mortgage process. What this essentially means is that your customer doesn’t have to engage with you through call centers or e-mail to collaborate and participate in the process. They remain connected to the process in a way that enables them to get…