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Outsourcing vs. In-House: Making the Case for Mortgage Process Outsourcing

Uncategorized Aug 07, 2023

In the ever-evolving landscape of the American mortgage industry, a transformative force is reshaping how lenders and credit unions operate – Mortgage Process Outsourcing. With offshore companies delivering remarkable advantages to the mortgage market, from cost savings to improved efficiency, the appeal of outsourcing has grown exponentially.  Discover how this paradigm shift is revolutionizing the way mortgage operations are conducted…

Customer Service Satisfaction Increases in 2015 as Mortgage Lenders Change Strategy

Mortgage, Uncategorized Feb 05, 2016

Overall satisfaction for mortgage customers has increased over the last year as more lenders have focused on developing better digital channels and improving their operational efficiency as a whole. Even though there is an overall increase in satisfaction, mortgage lenders are still facing increased pressure to comply with new loan disclosure regulations that could increase the time it takes for…