Outsource Loss Mitigation Services

We help you achieve efficiency and compliance with loss mitigation requirements

Expert Mortgage Assistance is a leading loss mitigation services company that offers full suite of mortgage services to its clients. Our loss mitigation services are designed to help loan servicers handle their backend and frontend operations with seamless efficiency. From strict underwriting rules to analysing borrowers, we provide our clients with a robust system that helps mitigate losses and retain customers.

Our mortgage loss mitigation services encompass the entire process from documentation to applicant outreach. Our core duty is to provide our customers with steadfast solutions that are geared towards reducing mortgage losses. Our team of experts have gained years of experience in loss mitigation and learnt exceptional skills over the years that make them indispensable to our loss mitigation process.

We handle over 100+ loss mitigation cases for lenders
and credit unions in a month

Backend Support Services for Loss Mitigation

At Expert Mortgage Assistance, we give our clients the freedom to choose from our bouquet of loss mitigation services so that they can optimize their process and mitigate risk.

Here are some of the services that we offer:

Foreclosure Management Assistance

At EMA, we give the best support for foreclosure management services that ensure quick returns and valuable asset management. As part of our loss mitigation solutions, foreclosure management offers our clients the ability to reduce their operational costs and also free up their in-house resources to work on core business activities.

Custom Loan Modification

These services are offered to borrowers who are struggling with financial hard times and defaults on their mortgage payments. At EMA, we reach out to the borrower on your behalf to understand their situation and offer solutions that can reduce their monthly payments and interest rate. This helps borrowers get back on track with their instalments and help our clients mitigate their loss.

Short Sale Management

Neither borrowers nor lenders want to go through the painstaking foreclosure process. Therefore, short sales are the most preferred option for all stakeholders. Expert Mortgage Assistance offers high quality short sale service to ensure that the borrowers and lenders can breeze through it without any hassle. We help in seamless accomplishment of property sale.

Borrower Solicitation

We understand that the reaching out to the defaulting borrower is a difficult task. This is the reason Expert Mortgage Assistance follows an empathetic borrower outreach process that helps lenders resolve the payment delay issue without losing their precious client. We also follow Freddie Mac directive of determining the accurate cause of delay in payments.

Deed in Lieu

We support lenders with all back office requirements needed to negotiate a “deed in lieu of foreclosure”, or “deed-in-lieu” for short. We communicate with the homeowner on the procedure and convey all necessary information. We also do all the back end documentation needed to expedite the process on behalf of the lender. After the process, we help in indexing and archiving all the documents.

Payoff Management

A payoff statement needs to be clear and detailed. We help lenders prepare payoff statement very meticulously. With our back office support services lenders can prepare statements to remove all ambiguities concerning loan payment. We have experience in preparing statements with additional details such as the amount of interest that will be rebated due to prepayment.


When a lender agrees to a borrower’s request to temporarily suspend or reduce their monthly mortgage payments for a specific period of time, we help the lender to carry out all the documentation needed to complete the process. We help lenders understand the legal implications and identify and report the risks involved in the process.

Our Loss Mitigation Service is Streamlined to Meet Lender Needs

Expert Mortgage Assistance has the been offering highest standards of loss mitigation services based on a robust framework. We have developed the framework through our experience in assisting lenders with their back-office loss mitigation needs.

Some of the key components of the framework include:

  • Apply sound statistical and analytics-based sampling approach to determine risks
  • Establish robust metrics to determine when to modify loans or make an exit
  • Deploy quality assurance group to compile loss mitigation alternatives across loans
  • Set up a team of SMEs to assess compliance levels and interpret regulatory guidelines

We have an expert group to compile loss mitigation alternatives across loans. Their expert knowledge and experience have helped us to tailor many strategies to avert losses. Besides they can help you with conduct root cause analysis for compliance outcomes.

We have developed Msuite an automated document management solution to make it easy to manage and maintain all mortgage documents including ones related to loss mitigation services. Our solution makes it possible for lenders to retrieve any document in seconds if requested by governing bodies.

When you outsource loss mitigation process to us, you can look forward to better alternatives to steer clear of impending losses.

Why Outsource Loss Mitigation Services to ExpertMortgageAssistance?

Expert Mortgage Assistance has been offering full range of loss mitigation services for years. We have now gained experience and unparalleled skill in delivering high quality services in least amount of time.

When you outsource loss mitigation to us, we provide the benefits such as:

  • 1000+ highly trained mortgage professionals working fulltime
  • Back office support to manage loan modification agreements, forbearance plans, deeds-in-lieu preparation, reinstatement letters etc
  • Expert group to deal with regulatory requirements
  • Up to 30% reduction in TAT
  • Up to 40% reduction in per employee operational cost
  • Flexibility to scale work up to 80% during peak times
  • 100% data confidentiality and privacy
  • Standardized and automated back office support for mitigating losses

Looking for a reliable offshore loss mitigation company? Outsource loss mitigation requirements to Expert Mortgage Assistance and make your process more efficient.