Optimizing Underwriting Through Automation and Process Correction

Customer Overview

Our client is a leading residential lender based in Texas, serving the region with a broad portfolio of home loan products.

After analyzing the client’s underwriting inefficiencies, we implemented MSuite to automate several key processes:

The client experienced significant enhancements in their underwriting operations, including:

Automated loan file indexing and data extraction using MSuite.
Redefined the lending decision analysis process, including two years' employment and residency history.
Ensured income calculations met current credit capacity requirements.
Supported property valuations with legitimate comparables.
Developed tailored questionnaires to validate customer data accuracy.
Flagged potential issues for further investigation.
Assigned a specialized guidelines team to review each loan file.

The implementation of our solution brought substantial improvements, including enhanced performance and measurable results:

A significant reduction in the amount of information underwriters needed to review.
Underwriting productivity doubled, with each underwriter processing four files instead of 2.
Underwriting turnaround times were reduced by approximately 40%.
A $5 million growth in home loans within six months.
A nearly 40% reduction in operational costs.

Streamline Your Underwriting Processes With Automation Today! Reach out to Us To Learn How To Boost Productivity and Cut Costs.